Shipping policy

Thank you for choosing to shop with us at Kooybros.com! 

Please see below for our shipping and delivery information including our policies, procedures, and promotions! 

Kooy Brothers typically takes 1-2 business days to process and ship an online order. 

  • At Kooy Brothers, all orders are shipped on regular business days, Monday to Friday, excluding statutory holidays. 
  • Kooy Brothers ships through Purolator and Canada Post (Please note: Purolator cannot always deliver to rural addresses). To ensure that orders make it to P.O. boxes and rural route addresses, please include a physical street address or highway number with your order. The Purolator estimated shipping time within Canada is 1-7 business days from shipment date.  
  • Shipping charges will not be refunded or reimbursed under any circumstances. Kooy Brothers cannot be held responsible for any delays caused with packages shipped. 
  • If you have any issues with your shipment, please contact the courier you have chosen to ship with first before contacting us. 
  • For any shipping related issues or questions please contact orders@kooybros.com. Please put your order # in the subject line.

FREE SHIPPING PROMOTION 

Receive free shipping* on all online PARTS purchases over $50 before taxes (*Subject to some geographical restrictions). 

Discount for FREE SHIPPING is applied automatically at checkout for eligible customers.  

INTERNATIONAL SHIPPING 

Kooy Brothers does not offer International Shipping at this time.

FREE DELIVERY IN THE GTA* PROMOTIONS:

On any Kooy Brothers run promotion for FREE DELIVERY IN THE GTA (Greater Toronto Area) the following terms and conditions apply;

  • Must use specified Promo Code at checkout
  • Must purchase the item within sale time period. If you purchased just before or just after promotion period you will not qualify for FREE DELIVERY.
  • For larger pieces of equipment purchased online that are included in the FREE DELIVERY PROMOTION, you must choose in store pick up option at check out and will be contacted by our team to arrange free delivery if eligible.
  • FREE Delivery Zone has been set to GTA* only with geographical location specified by Kooy Brothers. No rural addresses included. *GTA is specified region around Toronto based on the discretion of Kooy Brothers Equipment Ltd. If postal code entered does not show free shipping, that area does not qualify for the FREE delivery.
  • Your FREE DELIVERY should arrive between 7:30am and 4:30pm, Monday-Friday.

IN STORE PRODUCT DELIVERY

We encourage our customers to bring an appropriate size vehicle that allows them to take their new equipment home on the day of purchase. In the event where you purchase a product in our store and cannot take it with you that day, our sales team will arrange a time when it can be delivered. The fee for this delivery is dependent on the size and weight of your machine, as well as your location. Prices may vary. 

For heavy equipment purchases we may need to engage a third party. Costs vary dependent on size of weight of machine.

TIP: Most vehicles can transport a single stage snowblower or a lawnmower and small hand held equipment. For two stage snowblowers or larger mowers like a zero turn, please bring a pick up truck.